Delivery Policy

Delivery Policy

General Terms and Conditions for delivery:

• We normally process order within 48 working hours of receipt of order
• Our delivery partners are communicated to pickup the ready shipments from our warehouse for delivery to the customers.
• In most of the cases the delivery to Metro cities of Australia should happen within 3 to 5 working days and for non metro areas within 5 to 9 days depending on the location, size of the order and time of the year.

Delivery Locations

We deliver to most residential and business addresses across Australia. Unfortunately, there are certain remote locations that we are unable to deliver to. These include overseas or to Australian islands off the mainland except for Tasmania.

Stationery Nest is unable to deliver to PO Boxes or Lockers.

Large Item Deliveries

Large item deliveries require different transport vehicles and special handling. These deliveries take longer to transport and incur a separate delivery fee.

Large item deliveries can be made to a selected location with no additional delivery fee but are subject to order size.

Large Orders

Orders that weigh over 200kg may be subject to an additional delivery fee.

Our Customer Service Team will contact you prior to shipment.

Software & Services

Software purchased via digital download, digital gift cards, online training, safety work method statements, and services do not incur delivery fees.

Print & Copy

Print & Copy orders are subject to different delivery times from our other products. They require a lead time for printing, in addition to the delivery lead time.

Authority to Leave

When the 'Authority to leave' option is selected at the Check Out, your order will be left on your doorstep if no one is available to sign for the order.

Please note, in this case, Stationery Nest cannot be held responsible for lost or damaged orders after they have been delivered.

Missed Deliveries

When the 'Authority to leave' option is not selected at the checkout, and no one is available to sign for the order, a card will be left with a contact number to arrange an alternative delivery day by the delivery service provider.

Public Holidays

When a delivery is scheduled on a public holiday, it will occur on the next business day or couple of business days.

Special Orders

Certain products are marked as “Special Order” and are delivered separately. These products may be delivered directly from our suppliers.

The delivery time frame is approximate depending on supplier’s stock availability. Customised special order furniture products and custom print orders cannot be returned or refunded due to change of mind as they are manufactured and produced according to customer specifications. These products can only be returned if faulty or damaged.

Delivery Only Items

Some of our products are delivery only and not available for Click & Collect. This is because they are considered too large and heavy for our team members and customers to handle in store. If you want to purchase a delivery only product, and have other items in your cart, your entire order will be delivered to your door and additional delivery fees will apply.

Change in Delivery conditions

Delivery schedule, charges and delivery time are all subject to change without any intimation and notice. These are subject to public holidays, work load of ours and delivery partners, traffic, political situations, and other circumstances like pandemic, lockdown, closures, road work, public holidays, events, etc.

Insurance

The products delivered from our warehouse are not insured. The buyer of the products are fully responsible to take their own transit and transport insurance for any loss or damage.